FAQs

How can I contact Aurelia Glamour?

You can email us at support@aureliaglamour.com where our customer service team will be happy to help you with whatever you need!

 

Do you ship worldwide?

Yes

 

Where do you ship from?

Our shipping origin depends on your delivery location. We dispatch orders from both Shanghai and New Zealand.


Can I change or cancel my order?

We process orders quickly, so once your order is confirmed, we cannot guarantee any changes.

  • If your order hasn’t been shipped yet, you can request store credit instead of cancellation.

  • If your order has already been dispatched, we are unable to make any changes.

To request a cancellation, contact our Customer Care team at support@aureliaglamour.com as soon as possible.


What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.


When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.


How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.


What if I don't receive my order?

If you don't receive your order within 30 days after shipping, please get in touch via email as soon as possible. 


Will I be charged with customs and taxes?


The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.



How do I return an item?

Please contact us at support@aureliaglamour.com


What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. If our support team determines that the item is defective, you may return it for store credit or exchange it.